Our Privacy Policy

Elegence Craft India is committed to protecting the privacy and security of personal data collected, used, and stored in accordance with the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures, as well as the Sensitive Personal Data or Information (SPDI) Rules, 2011, establish the guidelines. This Privacy Policy explains our commitment to managing the collection, processing, storage, and sharing of personal data with the utmost care and responsibility.

1. Information We Collect

We may collect personal information when you use our website. This information includes:

      • Personal Information: When you make a purchase, create an account, or contact us, we may gather personal details including your name, email address, phone number, billing address, and shipping address.

      • Order Information: We collect details related to your purchases, such as the items purchased, purchase date, and transaction amount.

      • Browsing Information: We collect information about your visit to our website, including your IP address, browser type, pages viewed, and other browsing details. Your feedback helps us improve our website and enhance your shopping experience.

      • Payment Information: Payment details are collected via a secure payment gateway and are not stored on our Website.

    2. How We Use Your Information

        • Order Processing: We utilize your personal details to handle and complete your orders, keep you informed about your purchase, and offer customer support.

        • Improving Our Services: We use browsing and order information to understand customer preferences, improve our product offerings, and enhance website functionality.

        • Marketing Communications: With your consent, we may send you promotional emails, messages, and WhatsApp messages about new products, special offers, and other updates related to Elegence Craft. You can unsubscribe at any time..

      3. Data Accuracy, Verification, and Supplementation

          • We strive to ensure that your personal information is accurate and up-to-date. To update your information, please contact us directly or log in to your account on our website. We may also verify or supplement your information through other sources to ensure its accuracy.

        4. Payment Information

            • For your security, we do not collect or keep any payment information on our site. All payments are securely processed through our trusted payment gateway partners. Your payment information is handled in accordance with their privacy policies and security measures.

          5. Consent

              • By using our Website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, but please note that withdrawing consent may affect your ability to use certain features of our Website.

            6. Security

                • Protecting your personal information is a top priority for us. We employ robust technical and organizational safeguards to protect your data from unauthorized access, disclosure, or modification. All transactions on our website are encrypted using secure socket layer SSL technology for added protection.

              7. Access to Data

                  • You have the right to access, modify, or delete the personal information that we hold. If you wish to exercise this right, please contact us at support@elegencecraft.com. Your request will be processed according to legal requirements.

                8. Third-Party Services

                    • We may use third-party services, such as payment gateways, to process transactions. These third parties have their own privacy policies and are responsible for handling your information according to their policies. We are not responsible for how these third parties handle your personal information.

                  9. Cookies

                      • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookie settings can be modified through your browser’s preferences. Please note that this may limit your website experience.

                      • Third-Party Services: We may use third-party services, such as Google Analytics, to analyze website usage and improve our services. These third parties may use cookies and other tracking technologies to collect information about your use of our website.

                    10. Your Rights

                        • Access and Correction: You have the right to access and update your personal information by logging into your account on our website. We’re here to assist you! If you have any questions, reach out to us at support@elegencecraft.com, and we’ll get back to you promptly.

                        • Opt-Out: You can stop receiving marketing emails from us by simply clicking the “unsubscribe” link in any of our emails or contacting our customer support team directly.

                        • Data Deletion: You may request the deletion of your personal information by contacting us at support@elegencecraft.com. Please note that certain information may be retained for legal or operational purposes.

                      11. Children’s Privacy

                          • Our website is designed for adults. We do not collect information from children under 13.. If you believe we have inadvertently obtained personal data from someone under 13, please contact us immediately, and we will take swift action to remove it.

                        12. Changes to This Privacy Policy

                            • This Privacy Policy may be modified from time to time to accommodate shifts in our business practices or legal requirements. Any changes will be communicated on this page, and the “Effective Date” at the top will be updated accordingly. To stay informed about our data protection practices, we recommend reviewing this Privacy Policy regularly.

                          13. Contact Us

                          If you have any inquiries or issues regarding our Privacy Policy and data handling, please contact us at:

                              • Address: Gali no 02, Garhi Chukhandi, KHASRA NO 80, OPP-CLEO COUNTRY APARTMENT, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301

                            Thank you for trusting Elegence Craft with your personal information. We are dedicated to protecting your personal information and ensuring your safety while using our products and services.