Yes, at Elegence Craft, we strive to ensure that the product you receive is as close as possible to what you see in the pictures on our website.

We take great care in ensuring that all images accurately represent the quality, color, and design of our items. However, please note that slight variations may occur due to lighting or screen settings. Rest assured, we prioritize delivering products that meet your expectations.

You can view your sales receipt by logging into your account on our website. Once logged in, navigate to the “Order History” section where you can find and download your receipt. If you checked out as a guest, please refer to the confirmation email we sent you. For further assistance, feel free to contact our customer support team.

Returning an item is easy! You can initiate a return within 72 hours of delivery through your account. Simply go to your order history, select the item, and choose the “Return” option. We’ll provide a prepaid shipping label, and once we receive the item, we’ll process your refund or exchange.

Refunds will be processed within 72 hours after the returned product has been received and inspected by our quality assurance team at the warehouse.

At Elegence Craft, we pride ourselves on offering a customer-friendly return policy that prioritizes your satisfaction. We are committed to accommodating your needs and ensuring a seamless experience. We gladly accept returns or replacements under the following circumstances:

1. If the wrong product has been shipped to you.
2. If you discover a quality issue or manufacturing defect in the product you received.
3. If the product arrives in a damaged condition.

Please note that for our handmade products, slight variations in texture, color, and size are normal and should not be considered defects. These natural differences are a result of the individual craftsmanship of our artisans and contribute to the uniqueness of each piece.